Fix “iTunes Could Not Connect to This iPhone, The Value is Missing”

November 28, 2017

iPhone is a whole new segment of smartphones and the most iconic product of the Apple Inc. People are crazy for iPhone because of its unique features, gorgeous design, camera, no risk of virus and malware as it runs on the iOS operating system. iPhones cost them a fortune but people are ready to pay for its amazing performance and stunning looks.

For any issue Contact iTunes Customer Service

iTunes is also a product of Apple Inc. It is a media player, library, online radio broadcaster and mobile device management application. It can be run on personal computers with iOS as well as Windows operating system. iTunes can read, write and convert between MP3, AIFF, WAV, MPEG-4, AAC and Apple Lossless (.m4a) audio file format while it supports MP4, M4V, and MOV video file formats. iTunes is programmed to automatically sync its music and video library with an iPod or iPhone every time it gets connected.

The people who are investing in iPhone has many expectations associated with it but when iPhone lags in fulfilling that expectation, it leads to huge disappointment amongst users. We came across with an issue which has been reported by many iPhone users “iTunes could not connect to this iPhone. The value is missing”.  If you are also facing the same issue then don’t worry, you are not only alone as it is one of the errors which iTunes users are very likely to experience. There are various troubleshooting methods which can be used to fix the error and proved useful to iTunes users facing the same issue.

Steps to Fix “iTunes Could Not Connect to This iPhone, The Value is Missing”

Step 1: Update iTunes manually in case you missed the automatic iTunes update

  • Launch iTunes and click on the Help tab in top left area of home screen
  • Click Check for Updates from drop down menu
  • This will install the most recent version of iTunes if it was not up to date, else you get the confirmation that the version that you’re currently running is the current one
  • Restart your computer to register the iTunes update.
  • For Mac users, open iTunes then find a menu bar at the top and choose iTunes and Check for Updates.
  • Make sure that after an update you are running the latest iTunes version (iTunes 12.5.5) or newer so as to be able to connect an iOS 10.

Step 2: Update iOS

  • Unlock your phone and open settings
  • Scroll down and tap general > software update
  • If your iOS is not up to date you will see an option to download and install to update your device
  • If your iOS is up to date, it will display a message that your device is up to date.

Step 3: Uninstall and reinstall iTunes

  • There might be a software related issue. Chances are that iTunes might be got corrupted
  • Uninstalling and reinstalling iTunes will delete all your files and you will have to download it again
  • Many a time’s iTunes says that it is up to date but actually it is not. In such a case it is necessary to reinstall iTunes
  • To prevent your data from getting lost, make an iTunes library backup by taking a copy of files in your My Music iTunes folder 
  • You may be asked for a verification code, make sure that you have signed into your iCloud account on your phone

Step 4: Start your computer and reconnect iPhone

  • Many times there could be temporary issues regarding USB port of your PC which might get fixed after restarting.
  • Restarting your PC resets all your driver and there are chances that it may fix the problem
  • Try using different USB port
  • Try to check by using the original USB first and then choose a different lightning cable or USB cable later.

Step 5: Reset your iPhone or factory reset

  • Create backup of your iOS device using iCloud as this process will completely wipe out all your data
  • Go to Settings > iCloud > Backup and make sure that the feature is enabled
  • For performing rest on your iPhone, go to settings > general > reset > and finally select erase all content and settings
  • Enter your apple id password to run the required action
  • Once the factory reset is done and you could see the welcome screen then you can restore your data via backup created on iCloud.

Step 6: Use alternative of iTunes to transfer data

  • There are many alternatives to iTunes like iOS transfer, iMyfone tunes mate, WonderShare tunes go, MediaMonkey, Syncios, Swinsian etc. Most of them are free and you may download it from their website

Out of all the troubleshooting methods mentioned above, step 1 and step 5 are the one with maximum success rate and thus it is most likely to resolve the issue. If the above-mentioned steps fails to fix the issue then please contact Apple help center


Leave a comment