Change and Reset Telus Email Password

February 21, 2018

To reset your Telus password, you just added a recovery email address to your profile so you received a password reset link. To add a recovery email, you need to be able to login to webmail. If you do not know your password, Telus password recovery team will be happy to assist you.

Add a recovery email

Login to your TELUS.net webmail and you should add a recovery email. This can be any other email address to which you have access.

Steps to add a recovery email:-

Select Preferences.

Select Security (located on the left). Here, you will see two fields:

1.Password

2.Contact Info

Enter your recovery email.

Select Save.

Reset your Telus password

To reset your Telus password online, a recovery email address must have been added to the account.

Navigate to TELUS webmail.

Select Forgot? (located on the right side of the Password field).

Enter your TELUS email address.

Confirm you are not a robot and select Submit.

A recovery link will be sent to your recovery email address.

Open your email, and now select Reset my password.

Note: The password reset link will only work once. If you missed this link or you didn't receive this link, you can restart the reset password process.

Enter a new password, ensuring it:

1.Is at least 8 characters long
2.Contains at least 1 number or 1 special character (!@#$%^&*)
3.Contain at least 1 lowercase letter
4.Contain at least 1 uppercase letter

Select Continue.

Once the password is reset, you will be redirected to webmail.telus.net

Log in using your new password and regular TELUS email address.

Change your TELUS.net password

First, log in to webmail.telus.net

Now navigate to the Preferences tab

Click General left-hand side, you should see the Sign In section.

Click on Change Password

Now new page appears.

You will enter your old password along with the new password

Select Change password

Note: If you don't remember your password, please contact us at 1-844-260-7869 to reset your password